Number One Home Builder In Middle Georgia

Click Below!

Gary Sutton
Customer Care
478-474-4027

Warranty Request:

Emergency Contact Information

Congratulations on the purchase of your new home! We want to wish you the very best in the exiting world of home ownership. Hopefully you will experience very little if any problems with your new home. In the event that you do, listed below are emergency phone numbers for the major items in your home. We ask that in the event of an emergency you contact these vendors directly to schedule the repair.

Plumbing: Todd Young Plumbing (678) 509-0031
Electrical: Electra Plus (404)886-0930
Heating and Air: Advance Comfort & Energy (678) 345-4302

Emergencies Are Defined As:

Plumbing Emergencies:
Leaking pipes emitting more than 1 gallon of water per hour or Sewage backing up into the home from the lowest point. (ie. if you flush an upstairs toilet and the powder room toilet floods)
Electrical Emergencies:
Complete outage, smell of fire or smoke (call 911 first), main breaker trips more than once per hour.
HVAC Emergencies:
AC system is not blowing air when outside temperature exceeds 95F or Heat System is not blowing air when outside temperature is below 40F. All other warranty request are to follow the procedure set forth in the warranty procedure manual provided to you at your homeowner orientation.

Request Items For Repair

The following terms and conditions are part of a Builder Warranty provided by SF Communities LLC. These standards provide specific details, conditions and limitations of the Builder Warranty as accepted by major Homeowner Warranty Programs.

Common requests for warranty service that are NOT covered under your warranty.
(mouse over the item for a full description)

Paint, Drywall, Yards, Countertops, Windows, Vinyl Flooring, Brick, Floors, Woodwork, Concrete, Caulk

Download the Warranty Manual (.pdf)

Complete the Online Form below.

You Must Check One or More Boxes In The Table Below Before You Continue!

Jump Menu - Go directly to the Category of Interest.

Room Located Warrantable Item
Hover over the item for a Full Description
Warrantable
Check Items
Basement 1.1 Cracks appear in control joints.
No
n/a
  1.2 Pit, depression or areas of unevenness in areas designed for living purposes.
Yes
  1.3 Cracks in poured concrete foundation walls.
Yes
  1.4 Cracks in block or veneer wall.
Yes
  1.5 Leaks resulting in actual flow or trickling of water through wall or floor, causing accumulation.
Yes
  1.6 Disintegration of the concrete floor surface.
Yes
  1.7 Cracks in concrete floor which rupture or significantly impair floor performance of floor covering.
Yes
top | submit 1.8 Condensation on walls, joists, support columns and other components of basement area.
No
n/a
Crawl Space 1.9 Cracks in poured concrete foundation walls.
Yes
  1.10 Cracks in block or veneer wall.
Yes
  1.11 Inadequate ventilation.
Yes
  1.12 Condensation on walls, joists, support columns and other components of the crawl space area.
No
n/a
Slab on Grade 1.13 Cracks appear in control joints.
No
n/a
  1.14 Pit, depression or areas of unevenness in areas designed for living purposes.
Yes
  1.15 Disintegration of the concrete floor surface.
Yes
  1.16 Cracks in concrete floor which rupture or significantly impair floor performance of floor covering.
Yes
  1.17 Cracks in attached garage slab.
Yes
top | submit 1.18 Cracks in concrete floor of unfinished area (no floor covering) or in areas not designed for living.
Yes
  1.19 Cracks in visible face of foundation.
Yes
Ceiling 2.1 Uneven Ceiling.
Conditional
Floor 2.2 High and low areas.
Conditional
  2.3 Floor Squeaks
Conditional
Roof 2.4 Split or warped rafters or trusses.
No
n/a
Wall 2.5 Bow or Bulge.
Conditional
  2.6 Out-of-plumb.
Yes
  2.8 Wall is out of square.
No
n/a
Structurally attached wood decks 3.1 Wood twisting, warping, or splitting.
Conditional
top | submit 3.2 Settlement.
Yes
  3.3 Loose railing or post.
Conditional
Doors 3.4 Binds, sticks, or does not latch.
Conditional
  3.5 Wood door panel shrinks.
No
n/a
  3.6 Warping.
Conditional
  3.7 Split in panel.
Conditional
  3.8 Separation between door and weather stripping.
Conditional
  3.9 Screen mesh is torn or damaged.
Conditional
  3.10 Overhead garage door fails to operate or allows rain, snow or to leak through.
Conditional
Roofing 3.11 Roof and roof flashing leaks.
Conditional
top | submit 3.12 Lifted torn or curled shingles.
Conditional
  3.13 Inadequate Ventilation.
Yes
  3.14 Water stays in gutters.
Yes
  3.15 Gutter or downspouts leak.
Yes
Site Work 3.16 Standing water within 10ft of the foundation.
Yes
  3.17 Settling of ground around foundation walls, utility trenches or other filled areas on property where there has been excavation and backfill which affected foundation drainage.
Conditional
Structurally Attached Stoop, Porch, & Patio 3.18 Settlement, heaving or movement.
Conditional
  3.19 Concrete splatters on adjacent surfaces.
Conditional
Wall Covering 3.20 Entrance of elements through separations of siding or trim joints, or separation between trim and surfaces of masonry siding.
Yes
  3.21 Cracks in stucco, cement and plaster surfaces.
Yes
top | submit 3.22 Siding materials deteriorate, delaminate or come loose.
Conditional
  3.23 Siding is wavy or has holes.
Conditional
  3.24 Paint or stain peels or deteriorates.
Conditional
  3.25 Paint splatters and smears on other surfaces.
Conditional
  3.26 Faulty application of paint on wall and trim surfaces.
Conditional
  3.27 Knot holes bleed through paint or stain.
Yes
  3.28 Vent or louver leaks.
Yes
Windows 3.29 Cracks in Masonry, veneer, stone, etc.
Yes
  3.30 Condensation or frost on interior window surface.
No
n/a
  3.31 Clouding or condensation between panes of glass.
Conditional
top | submit 3.32 Glass breakage.
Conditional
  3.33 Excessive drafts and leaks.
Yes
  3.34 Difficult to open, close, or lock.
Yes
Walls, Ceilings, Surfaces, Finishes, & Trim 4.6 Cracks and separations in drywall, lath or plaster; nail pops.
Yes
  4.7 Peeling of wallpaper.
No
n/a
  4.8 Surface deficiencies in finished woodwork.
Conditional
  4.9 Gaps between trim and adjacent surfaces, and gaps at trim joints.
Yes
  4.10 Cracks in ceramic grout joints.
Yes
  4.11 Ceramic tile cracks or becomes loose.
Yes
  4.12 Cracking or deterioration of caulking.
No
n/a
top | submit 4.13 Wall or trim surfaces visible through paint.
Conditional
Floor Covering 4.14 Resilient flooring comes loose at edge.
Yes
  4.15 Fades, stains or discolors.
Conditional
  4.16 Premature wearing of carpet.
No
n/a
  4.17 Visible gaps at carpet seams.
Yes
  4.18 Carpet becomes loose or buckles.
Yes
  4.19 Gaps at seams of resilient flooring.
Yes
  4.20 Fastener pops through resilient flooring.
Yes
  4.21 Depressions or ridges in resilient flooring at seams of sub flooring.
Yes
  4.22 Cuts and gouges in any floor covering.
Yes
top | submit 4.23 Hollow sounding tile or marble.
No
n/a
Sub-Flooring 4.24 Loose sub-flooring.
Conditional
Electrical 5.1 Circuit breakers trip excessively.
Conditional
  5.2 Outlets, switches, or fixtures malfunction.
Conditional
Heating and Cooling 5.3 Condensation lines clog under normal use.
No
n/a
  5.4 Noisy duct work.
Conditional
  5.5 Insufficient Heating.
Conditional
  5.6 Insufficient Cooling.
Conditional
  5.7 Refrigeration Line Leaks.
Yes
Plumbing 5.8 Pipe freezes and bursts.
Conditional
top | submit 5.9 Noisy water pipes.
Conditional
  5.10 Plumbing fixtures and trim fittings leak of malfunction.
Conditional
Bathroom & Kitchen 6.1 Cabinet separates from wall or ceiling.
Conditional
  6.2 Crack in door panel.
Conditional
  6.3 Warping of cabinet door or drawer front.
Conditional
  6.4 Doors or drawers do not operate.
Yes
  6.5 Chips, cracks scratches, on countertop, cabinet fixture or fitting.
Conditional
  6.6 Delaminating of countertop or cabinet.
Conditional
  6.7 Cracks or chips in fixture.
Conditional
  6.8 Defective fixture or fitting.
Yes
Chimney & Fireplace 6.9 Exterior and interior masonry veneer cracks.
Conditional
top | submit 6.10 Firebox color is changed; accumulation of residue of chimney or flue.
No
n/a
  6.11 Chimney separates from the home.
Conditional
  6.12 Smoke in living area.
Conditional
  6.13 Water infiltration into firebox from flue.
No
n/a
  6.14 Firebrick or mortar joint cracks.
No
n/a
Insulation 6.15 Air infiltration around electrical receptacles.
No
n/a
   

Contact Information

( *Required Fields )

Customer Name *
Date:
Address*
Community*
City*/State*/Zip*
 , .
Email *
Phone Number *
Cell Phone

 
SF Communities build a home on your property width= Free With Your Home Referral Program